E drejta për t’u informuar dhe për t’u ankuar

THE RIGHT TO MAKE A REQUEST FOR INFORMATION/COMPLAINT AND PROCEDURE

1. According to Law No. 119/2014 "On the Right to Information," Article 3, "Every person has the right to access public information without being required to explain the reasons." The public authority is obliged to inform the requester whether or not the requested information is available.
2. You must submit your request in writing either on paper or via email. The address for submitting information requests is: "University of ‘Aleksandër Moisiu’ Durrës, Neighborhood No. 1, Currilave Street, Durrës." The email address for sending information requests is the coordinator’s email for the right to information, Mrs. Vilma Tepelena ([vilmatepelena@uamd.edu.al](mailto:vilmatepelena@uamd.edu.al)).
3. You can request information through the official addresses of the authority. The law does not prevent you from requesting information from any public official; however, we advise you to send your request to the coordinator for the right to information.
4. You must provide your identity, sign the request, and include an address so that UAMD can respond to you.
5. If you submit the request via email and the requested information contains personal data, you must provide a scanned copy of your identification document.
6. The information request cannot be made anonymously. If you provide a false name, UAMD will not be able to respond.
7. You must describe the information you wish to receive and make your request as clear as possible, focusing on the specific information you want to obtain.
8. The information request is processed by the Public Authority, "Aleksandër Moisiu" University of Durrës, no later than 10 working days from the date of submission, except in cases where a special law provides otherwise.
9. In cases where the subject believes that any of their requests have been denied based on the law, they have the right to file a complaint with the Commissioner for the Right to Information and the Protection of Personal Data. The complaint is submitted to the Commissioner using the attached complaint form, in accordance with the Law on the Right to Information and the Code of Administrative Procedures.
10. The administrative complaint to the Office of the Commissioner for the Right to Information and the Protection of Personal Data must be submitted within 30 working days from the day when:
11. The complainant has received notification of the refusal of the information.
12. The deadline provided by the law for the provision of information has passed.

SPECIFIC REQUESTS AND COMPLAINTS

1. Appeal of Exams by Students

– "The student has the right to appeal for violations of the exam rules and grading. The complaint must be submitted in writing to the Head of the Main Unit to which the student belongs, no later than 3 calendar days from the date of publication of the results."
In the case where the request is approved, the Dean establishes an ad-hoc committee for the review of the thesis. In this case, the Head of the Department sets the day and time when the ad-hoc committee will meet, no later than 3 days from the approval of the request, and notifies the academic staff of the section and the student about this schedule.

2. Handling of Student Complaints

– At the Academic Secretariat, students have the right to withdraw a form prepared by the secretarial staff, which includes the student's details (name, surname, department, academic year, and faculty), the relevant complaint, phone number, and email address.
This form is filled out by the student, who will present the issue, and is submitted to the assistant of the Dean of the relevant faculty, who then forwards it to the Dean for further review. The deadline for providing a response to the student is 7 days, starting from the day the complaint is submitted to the Dean's office.

3. Student Requests for Grade Improvement

– The student has the right to submit a written request to the Academic Secretariat for grade improvement in no more than three subjects in which they have received a passing grade.
In their request, the student specifies whether they wish to retake the course in the semester it is offered or to take the re-examination during the re-examination periods.

4. Student Requests to Register for the Exam/Thesis Defense

– Students who meet the requirements must submit to the Academic Secretariat of the Faculty the "Request for Registration in the Exam/Thesis Defense," completed according to the approved format, at least 2 weeks before the date announced by the main unit for the exam and thesis defense.

5. Student Requests for Issuance of Certificates

The academic secretary is responsible for providing students with certificates. After receiving the student's request for a certificate, the academic secretary must prepare the certificate within 5 calendar days.

6. The complaint of unsuccessful candidates who apply for employment as full-time academic staff, part-time academic staff, assistant/academic staff, and administrative staff at UAMD.

Applications from candidates, according to the competition for vacant positions announced by UAMD in the Public Announcements Bulletin and on the official UAMD website, both in written and electronic form, are only accepted if the application packages are sent via postal service and are registered according to the applicable rules.
Candidates who are selected and those who are not selected (unsuccessful) are notified by the Human Resources Sector in collaboration with the candidate evaluation committees, via email. Unsuccessful candidates have the right to appeal to the Rector within 5 days of receiving the notification from Human Resources.
The postal address for submitting complaints/requests is: "Aleksandër Moisiu" University of Durrës, Neighborhood No. 1, Currilave Street, Durrës.
The electronic address for submitting complaints/requests is [info@uamd.edu.al](mailto:info@uamd.edu.al), and it is reviewed by the Directorate of Administration and Academic Services.

Regular Requests and Complaints

1. For the actions or inactions of the institution, the interested parties have the right to submit a request or complaint in the formats and manners outlined above. The relevant responsible structures of the University will address the complaints according to the following deadlines:
2. For regular correspondence, a response is provided within 10 days from the receipt of the document and material.
3. For correspondence that is prioritized, a response will be provided within 5 days from the day of receipt.
4. For urgent correspondence, a response will be provided within the same day of receipt.
5. For correspondence that requires opinions and collaboration with directorates/sectors within the institution, the response may exceed the aforementioned deadlines, but it cannot exceed more than one week from the date of completion of the regular correspondence.